Do you have questions? We have answers! You can find helpful information on our BIKE TOURS here.
1. WHAT IS INCLUDED ON THE BIKE TOUR?
Bicycle, tour guide, complimentary helmet (required for 16 yrs old and younger) and bottled water. For after-tour bike rentals, we include a bike lock and map of Savannah's Historic District.
2. WHAT ARE YOUR TOUR HOURS?
Tuesday through Friday at 10:30am
Saturday 9:30am and 12:00pm
Sunday and Monday 12:00pm
3. WHAT TIME SHOULD I ARRIVE?
Ideally, we like everyone to arrive 15 minutes before a tour starts. We strive to get underway on time, so we appreciate it if you can try to keep to the allotted tour time. If you are running late please call us to let us know and we will do our best to hold up the tour for a reasonable period of time.
4. HOW LONG IS THE TOUR?
90 minutes, but can sometimes run up to 2 hours.
5. DO YOU OFFER PRIVATE TOURS?
Yes! The cost is $40 per person. Book online now!
6. WHERE DOES THE TOUR START AND FINISH?
Our tour starts and finishes at our Forsyth Park location, located at 106 W Gwinnett St. UNIT 1C. Savannah, GA 31401. But don’t worry, our tour follows a loop and you certainly won’t be repeating any of the sights.
7. DO I HAVE TO MAKE A RESERVATION?
We highly recommend you reserve in advance. If you are interested in a same-day tour, please call ahead to confirm there is availability. Book online now!
8. HOW LONG IN ADVANCE SHOULD I RESERVE?
We recommend you reserve at least 24 hours in advance. We limit our groups to 10 to make your tour a more pleasurable experience, so reserving as early as possible is advised. However, if there is space on a tour we will always try to accommodate late riders. You can always call us at 912-777-4620 to check availability. Ready to book your tour? Book online now!
9. CAN I BRING MY OWN BIKE?
Yes. We discount $5.00 from the full price if you wish to bring your own bike.
10. CAN I RENT THE BIKES BEFORE OR AFTER THE TOUR?
Yes! For an additional $15 you can keep your bikes for the duration of the business day. You may even pick up your bikes before the tour if time permits.
11. ARE CHILDREN ALLOWED ON THE TOURS?
Yes! Our tours are fun for all ages and we have a variety of bicycle options to accommodate most rider skill levels. All children must be accompanied by an adult at all times. Note that riders must have at least a learner’s permit (over age 16) for electric bikes.
12. WHERE ARE YOU LOCATED?
We are located on beautiful Forsyth Park, on the corner of Whitaker Street and West Gwinnett Street. We are minutes away by foot from most bed and breakfasts. You can also take the DOT free shuttle to our store from anywhere in downtown. Address: 106 W Gwinnett St. UNIT 1C. Savannah, GA 31401 xxx
13. WHAT IS YOUR CANCELLATION/REFUND POLICY?
A booking may be cancelled without penalty up to 48 hours before the tour is due to depart. No refund will be offered within 48 hours prior to the scheduled tour start time. If you need to miss your tour for any reason with advanced notice, we can gladly move your reservation to another day where we have availability. Refunds will not be offered to customers who fail to turn up for their tour at the designated time.
Many customers are happy to ride in the rain, however, in the event of extreme weather conditions we will reschedule the tour if possible, but if the tour is unable to be rescheduled to a mutually agreeable time, we will refund the full price of the tour. If for any reason the tour is cancelled, the customer will be contacted via telephone and/or e-mail. If inclement weather is a concern the day of your tour, please contact us 30 minutes prior to your scheduled tour time and we will determine whether or not the tour may safely and reasonably be conducted. Savannah On Wheels also reserves the right to adjust the times of departure without notice, in the event of marches, parades, or where reason to do so in the light of circumstances beyond our control.
14. WHAT IS YOUR SAFETY POLICY?
Each customer is responsible for maintaining their own safety at all times. Savannah On Wheels will not be liable for any injuries caused to a customer unless it is as a result of negligence on our part. By agreeing to take part in the tour, all customers are agreeing to follow the safety instructions given by the guide and to exercise due care and attention whilst cycling. If a participant is unable to ride a bicycle safely, the tour leader may ask the person to stop riding. No refund will be given.
CUSTOMER CONDUCT and SAFETY
Savannah On Wheels may, at its discretion, require any person to be excluded from a tour if the we deem his or her conduct to be offensive or a nuisance to other customers. The Company also reserves the right to refuse access to participate on a particular tour should circumstances be deemed to compromise tour safety.
15. ARE TIPS REQUIRED?
Tips are not required but they are certainly the best way to show your appreciation to your tour guide!
16. WHAT ARE YOUR CONTACT DETAILS?
CLICK HERE for contact details.