REFUND & CANCELLATION POLICY
1.- A booking may be cancelled 48 hours before the tour is due to depart. No refund will be offered within 48 hours prior to the scheduled tour start time. If you miss your tour for any reason, we can gladly move your reservation to another day where we have space.
2.- Refunds will not be offered to customers who fail to turn up for their tour at the designated time.
3.- In the event that the Company is unable to provide a service throughout the validity of your
booking confirmation through circumstances within its control, you shall be entitled to a full refund of the price of your ticket. The Company will endeavor to provide this immediately at the departure point, but in the event that this is not possible, it will be done within the same day of the event.
4.- Most of our customers are happy to ride in the rain, however, in the event of extreme weather conditions the Company will reschedule the tour and if this is unacceptable will refund the full price of the tour.
5.- The Company reserves the right to cancel a tour in the light of circumstances beyond the Company’s control. If for any reason the tour is cancelled somebody will, on each occasion, contact the customer via telephone and/or e-mail.
6.- The Company also reserves the right to vary the times of departure without notice, in the event of marches, parades, or where reasonable to do so in the light of circumstances beyond the Company’s control.