Tour FAQ

Do you have questions? We have answers! You can find helpful information on our bike rentals here.

1. What Is Included on the Bike Tour?

Bicycle, tour guide, complimentary helmet (required for those under age 16). For after-tour bike rentals, we include a bike lock and map of Savannah's Historic District.

2. What Times Are Your Tours Offered?

Sunday through Friday at 10:30am
Saturday 9:30am and 12:00pm

3. What TIme Should I Arrive?

Ideally, we like everyone to arrive 15 minutes before a tour starts. We strive to get underway on time, so we appreciate it if you can try to keep to the allotted tour time. Please use the restroom prior to your arrival. We do not have a public restroom onsite. The tour will stop about halfway through for a restroom break.

If you are running late please call us to let us know and we will do our best to hold up the tour for a reasonable period of time.

4. How Long Is the Tour?

Roughly 2 hours depending on the size of the group, etc.

5. Do You Offer Private Tours?

Yes! The cost is $50 per person. Call us to book!

6. Where Does the Tour Start and Finish?

Our tour starts and finishes at our Forsyth Park location, located at 405 W Hall Street, Savannah, GA 31401. But don’t worry, our tour follows a loop and you certainly won’t be repeating any of the sights.

7. Do I Have To Make a Reservation?

We highly recommend you reserve in advance. If you are interested in a same-day tour, please call ahead to confirm there is availability. Book online now!

8. How Long in Advance Should I Reserve?

We recommend you reserve at least 24 hours in advance. We limit our groups to 10 to make your tour a more pleasurable experience, so reserving as early as possible is advised. However, if there is space on a tour we will always try to accommodate late riders. You can always call us at 912-777-4620 to check availability. Ready to book your tour? Book online now!

9. Can I Bring My Own Bike?

Yes. We discount $5.00 from the full price if you wish to bring your own bike.

10. Can I Rent the Bikes Before or After the Tour?

Yes! For an additional $20 you can keep your bikes for the duration of the business day. You may even pick up your bikes before the tour if time permits.

11. Are Children Allowed on the Tours?

Yes! Our tours are fun for all ages and we have a variety of bicycle options to accommodate most rider skill levels. All children must be accompanied by an adult at all times.

12. Where Are You Located?

Address: 405 W Hall Street, Savannah, GA 31401

We are minutes away by foot from most bed and breakfasts. You can also take the DOT free shuttleto our store from anywhere in the downtown area. Exit at the Hall Street stop and head west on Hall Street (away from the park) and we are just a few blocks west in between Montgomery Street and Martin Luther King Jr. Blvd.

13. What Is Your Cancellation/Refund/Rain Policy?

A booking may be cancelled without penalty up to 24 hours before the tour is due to depart. No refund will be offered within 24 hours prior to the scheduled tour start time. If you need to miss your tour for any reason with advanced notice, we can gladly move your reservation to another day where we have availability. Refunds will not be offered to customers who fail to turn up for their tour at the designated time.

We do experience the occasional shower here in Savannah, but a complete washout is rare. If it is raining on the day of your tour, we encourage you to bring a poncho or purchase one from our shop. If your tour has been cancelled, you will receive notification at least 30 minutes prior to your scheduled tour time. A little rain can result in a lot of fun, so if it's sprinkling out and you haven't received a text, the tour is on! In the event of extreme weather conditions, we will reschedule the tour if possible, but if the tour is unable to be rescheduled to a mutually agreeable time, we will refund the full price of the tour.

14. What Is Your Safety Policy?

Each customer is responsible for maintaining their own safety at all times. Savannah On Wheels will not be liable for any injuries caused to a customer unless it is as a result of negligence on our part. By agreeing to take part in the tour, all customers are agreeing to follow the safety instructions given by the guide and to exercise due care and attention whilst cycling. If a participant is unable to ride a bicycle safely, the tour leader may ask the person to stop riding. No refund will be given.

CUSTOMER CONDUCT and SAFETY
Savannah On Wheels may, at its discretion, require any person to be excluded from a tour if the we deem his or her conduct to be offensive or a nuisance to other customers. The Company also reserves the right to refuse access to participate on a particular tour should circumstances be deemed to compromise tour safety.